Certainly, here’s the revised Terms and Conditions for OTR Dispatching LLC:
OTR DISPATCHING LLC – Terms and Conditions
Dispatch Services Agreement
OTR Dispatching LLC, referred to as “OTR Dispatching,” is dedicated to providing efficient dispatch services tailored to meet our clients’ specific needs. These terms and conditions establish a legally binding agreement between OTR Dispatching and the client.
Dispatch Services, Issue Resolution, and Enhancements
OTR Dispatching guarantees that any identified issues during or immediately after the dispatch services phase will not incur additional charges. However, any rework on tasks initially considered complete or modifications to functionality may result in additional fees.
Information Submission and Project Delays
To ensure timely progress, OTR Dispatching requires all relevant information and materials to be submitted within the specified timeframe. Unforeseen disruptions beyond a reasonable timeframe may lead to project delays, potentially resulting in additional charges.
Intellectual Property and Code Ownership
The dispatch software codes developed by OTR Dispatching (excluding open-source software) are protected by copyright. Clients may acquire the codes at an extra cost for their use upon settling all invoices. These codes, tailored to the client’s needs, are not to be resold or duplicated.
OTR Dispatching retains copyright ownership of all codes created for clients. A non-transferable license is granted for the client’s exclusive use, forming part of the hosting fee. No connectivity to the software codes is permitted without authorization.
Testing Protocols and System Transition
Dispatch management systems are typically tested on servers hosted by OTR Dispatching. Direct connectivity to the test system by any third party is prohibited. Upon full payment, the system can be transitioned to a designated third-party server.
Client Collaboration and Project Specifications
Clients are responsible for providing clear project specifications to ensure project success. Any discrepancies may require adjustments to the project scope, potentially incurring additional costs.
Project Timeline Management
OTR Dispatching allocates a fixed timeframe for each project. Minor adjustments are accommodated, but substantial alterations may lead to rational delays, mutually accepted by both parties.
Client Disruptions and Additional Expenditures
Client disruptions may result in project timeline postponements and additional expenses. OTR Dispatching aims to mitigate such circumstances through open communication and collaborative problem-solving.
Refund Policy and Credits
OTR Dispatching maintains a strict refund policy, with exceptions considered at our discretion or as required by law.
Unavoidable Delays and Client Understanding
While delays are regrettable, they can sometimes be unavoidable. OTR Dispatching assures clients of every reasonable effort to adhere to the proposed schedule and requests understanding for any unintentional delays.
Communication Protocols
Email is the primary communication medium. Clients must keep OTR Dispatching updated on their current email addresses for seamless communication.